Success Stories

Flexible, Customised Solutions

Over the years, Greenfield Online/Ciao Surveys has served a wide variety of clients, helping them meet their unique needs. Whether large or small, whether requiring a full-service solution or a plug-in service, or with particular global or industry-specialisation needs, we have the capabilities, flexibility and client-focus to fit our solutions to meet your specific needs.

Global Reach	Client Need: We work with a large top 25 Honomichl-ranked firm with internal sampling capabilities that often needs to replicate a study in many languages at one time.	Greenfield Online/Ciao Surveys Solution: With our integrated sampling systems, local expertise and around-the-clock service hours, we're the ideal partner for this client and their demanding project requirements, with an eye on data quality and service.	Overall Result: Our client trusts us implicitly with this type of work, and it has led to bigger and more complex projects for us and our client!
Data Quality	Client Need: Many of our clients are concerned about data quality, and the impact of "repeaters" and/or cheaters on their data set.	Greenfield Online/Ciao Surveys Solution: We focused on developing a highly technical solution to the data quality issue and coupled this Duplicate Respondent Detection™ (DRD) technology with a series of quality practices to ensure the removal of speeders, cheaters and repeaters from a data set.	Overall Result: Our client trusts us implicitly with their data, and know when working with Greenfield Online/Ciao Surveys, they don't need to manage their own quality control program, or purchase a license to additional technology.
Partners with Panels	Client Need: We work with a large top 25 Honomichl-ranked firm with internal sampling capabilities and programming departments, that has always "done it themselves." That said, the firm often has the need for sample that they can't obtain from their owned panels, and needs to find alternative solutions for procurement - often outsourcing to multiple sampling partners.	Greenfield Online/Ciao Surveys Solution: We proposed a technical solution for this client, and integrated our sampling technology with theirs to ensure timely and seamless delivery.	Overall Result: Now our client can not only leverage external sample when it's needed for existing projects, but can also proactively look at our supply to determine feasibility based on the two sample sources.
Movie Trailer Testing	Client Need: Our entertainment client needed a series of video trailers tested over the course of a weekend. However, our client did not receive the "final" segments for testing until Friday evening!	Greenfield Online/Ciao Surveys Solution: Our operations teams dedicated a project staff available for quick turnaround projects that focus on the specific needs of our entertainment-based clients. They can quickly and easily launch studies that include media.	Overall Result: We continue to work with this entertainment client, and enable the firm to provide their end-client with a unique product offering to help them differentiate themselves: Friday to Monday movie trailer testing.
B2B Streamlining	Client Need: One of our largest clients specifically focuses on serving the needs of companies looking to survey business decision-makers, or IT professionals.	Greenfield Online/Ciao Surveys Solution: Our dedicated account management teams are constantly looking for ways to delight our clients, and make our workflow processes smoother. Our service team outlined a plan to incorporate our client's specific profiling needs into our recruitment/profiling plans to ensure faster, more accurate targeting of survey respondents.	Overall Result: We have our client's exact profiling statements and can turn around highly complex studies quickly, and with limited setup required. We are now their preferred provider.
Programming	Client Need: One of our smaller clients was using their own sample, and initially planned on programming their complex survey themselves. Their client was hoping to launch this survey within 48 hours of kickoff.	Greenfield Online/Ciao Surveys Solutions: Though Greenfield Online/Ciao Surveys was not providing respondents for this survey, we were contacted by our client to "help" as they simply did not have the programming resources to accommodate a quick study turnaround, particularly at the end of the quarter.	Overall Result: Not only were we able to program the survey within our client's 48-hour deadline, we did so at a lower cost than our client had anticipated, and provided access to our online reporting tool. Our client was delighted, and shared these survey results with their client while still in the field.